Calidad y Calidez en Atención a Clientes

CALIDAD Y CALIDEZ EN ATENCIÓN A CLIENTES

 

 

 

SEMINARIO ONLINE

 

13 Y 14 DE JULIO, 2023.

 

 

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Logre que el servicio a clientes en su empresa se caracterice por ser excepcionalmente cálido, con actitud dispuesta para entregar al cliente externo e interno, el máximo valor de calidad en la atención. Conozca las técnicas específicas de atención y servicio, para aplicarlas de manera práctica e inmediata, mejorando así la imagen de su organización. Identifique lo mucho que se pierde en tiempo, dinero y prestigio, al contar con clientes insatisfechos por mal servicio o mala actitud en la atención.

DIRIGIDO A:

 

Directores, Gerentes, Coordinadores, Jefes, Supervisores y Ejecutivos de atención y/o servicio a clientes. En general a todo el personal que tenga contacto con clientes de forma directa en su empresa.

CONTENIDO:

1. ¿Por qué el servicio es una ventaja competitiva?

2. Componentes de la calidad en el servicio

3. La verdadera calidad en el servicio a clientes

4. Análisis de los diferentes tipos de clientes

5. La atención con calidez

6. Los momentos de verdad en la atención y servicio a clientes

7. Plan de acciones inmediatas: El cliente da oportunidades, pero no espera

          

SOLICITE TEMARIO DETALLADO Y TÉRMINOS DE INSCRIPCIÓN

 

             

INFORMACIÓN GENERAL:

 

Duración: 8 Horas.

Dos sesiones con duración de 4 horas, completamente en vivo.

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Inversión por persona: 2,800 MXN + IVA (Sólo inscripciones con pago antes del 10 de Julio). Después 3,500 MXN + IVA

 

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Horario: 10:00 a.m. a 2:00 p.m. Hora CDMX.

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Incluye: Material Didáctico Electrónico, Diploma Electrónico con Valor Curricular y Registro ante la STPS. Apoyo Post-Curso.
 

 

INSCRIPCIONES

 

Móviles y WhatsApp:

55 3754 7236   |   55 1755 3492
 

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Solicite nuestro CALENDARIO DE PRÓXIMOS SEMINARIOS.

Para ser eliminado de nuestros contactos sólo enví­e un mail desde la cuenta que recibió este mensaje a eliminar@cursosexcellence.com
 

EXCELLENCE CAPACITACIÓN EJECUTIVA

Líder en Capacitación Empresarial

EXPERTOS PROFESIONALES CON MÁS DE 20 AÑOS DE EXPERIENCIA

CAPACITACIÓN ABIERTA   |   CAPACITACIÓN IN COMPANY   |   ASESORÍA-COACH
 

 

ÚNICA METODOLOGÍA PRÁCTICA DE IMPLEMENTACIÓN INMEDIATA

 

Contamos con seminarios especializados y soluciones en las siguientes áreas corporativas:

 

Dirección | Administración | Recursos Humanos | Contabilidad | Finanzas | Ventas | Mercadotecnia | Telemarketing | Compras | Calidad | Mandos Medios | Operaciones | Desarrollo Humano | Logística | Mejora Continua

Re: Business Mail

Did you receive my previous email to you?


CT...

Verifique o acesso da sua conta. ID: 789561695

Você adicionou e concedeu acesso à: - sandroribamar@yahoo.com.br como ADMINISTRADOR à ferramenta Colaboradores da sua conta - sandroribamar@yahoo.com.br poderá ter acesso à: recebimentos, pagamentos, gestão financeira. configurações, relatorios e atividades da sua conta Se não foi você, por favor, nos avise e remova a pessoa da sua lista de Colaboradores alterando sua senha no botão abaixo. Alterar minha senha

 

From Mr. Alan Lambert

My Dear,

There's a DRC (Deposit Release Case) which is open in a Security and
vaults company because the owner is now deceased and there's no clear
next of kin to inherit the DRC valued at $10.3m.

As a financial consultant working with the Security and Vaults company, I
propose that we work together to clear the DRC deposit.

This is totally 100% risk-free and would be mutually beneficial.

That's all the detail I can divulge for now until I receive your
positive reply and I can expatiate further.
Regards,
Mr. Alan Lambert

Private And Confidential...BR-189-6

Federal Ministry of Agriculture and Natural Resources.
Federal capital territory Office.
complex block A,area 11
P.M.B.135 Garki Abuja.Fct

Dear Friend


It is with trust and confidence that i write to make this urgent business proposal to you. I was assigned by two of my colleague to seek for a foreign partner who will assist us in providing a convenient foreign account in any designated bank abroad for the transfer of Fifty two million seven hundred and fifty thousand dollars only pending on our arrival in your country for utilization and disbursement with the owner of the account.

This amount results from a deliberate inflation of the value of a contract awarded by our ministry, the Federal Ministry of Agriculture (F.M.A)to an expatriate company.the contract has been executed and payment made to the original contractor, remaining the over-invoiced amount of Fifty two million seven hundred and fifty thousand dollars only, which we want to transfer the funds out the country in our favour for disbursement among ourselves. The transfer of this money can only be possible with the help of a foreigner who will be presented as the beneficiary of the fund.

As government officials, we are not allowed to operate foreign accounts, and this is the reason why we decided to contact you. We have agreed that if you/your company can act as the beneficiary of this fund (Fifty two million seven hundred and fifty thousand dollars only)15% of the total sum will be for you for providing the account while 85% will be reserved for us.

We hereby solicit for your assistance in providing a convenient account number in a designated bank abroad where this fund would be transferred. We intend coming over there on the completion of this transfer to secure our own share of the money.

Please note that we have been careful and have made all arrangements towards the success and smooth transfer of the fund to your account before you. For security reasons and confidentiality of this transaction, we demand that you should not expose this proposal and the entire transaction to anybody.

We are putting so much trust in you with the hope that you would not betray us or sit on this money when it is finally transferred into your account. Be rest assured that this transaction is 100% risk free. If this proposal is acceptable to you,indicate your interest by sending a email to us including your bank name & address, account number,telephone number.

Note: our president Muhammadu Buhari collaborated with Ibrahim Magu as the new EFCC chairman, Economic Financial Crime Commission, Mr.Ibrahim Magu to stop the junior ranks officers from transferring funds out of the country. He sent different Cublication to many countries in the world as propaganda to discourage all government Officials from transferring funds into an overseas account to avoid and save guides the countries economy.

Apparently, so that other government officials will not benefits from these( oil windfalls venture) where he has been a culprit alone with his aides. More details about this transaction will be given to you as soon as we receive your positive respond.

Note that the particular nature of your company's business is irrelevant to this transaction. if this transaction interests you, your urgent response will be appreciated.

In addition, there are some faceless beings in my country that are making use of top government official names to swindle money from innocent citizens around the globe and that includes my name. You can confirm by searching the name of our Central Bank of Nigeria Governor in person of Godwin Emefiele; you will see that his name is part of the scam list meanwhile we are innocent officials completely unaware of the situation happening of which after utilizing their names and profile, they will have uploaded on the internet in order to ruin their reputation making the citizens believe that the officials are corrupt.

Yours faithfully,

Dr.Ken Obiorah
Private E-mail:drkenobiorah@gmail.com
Please SMS Me. +234-902-267-2074

Hola

saludos

Bases de mails

Buenos días,

Tenemos bases de datos de emails de varios sectores:

HORECA - CONTRUCCION - TRANSPORTE

LOGISTICA - QUIMICA - ENERGIA

MANUFACTURA - ARQUITECTURA - DECORACION

ESCUELAS - CLUBES - EXPOS Y EVENTOS


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With Trust Telecom

Federal Ministry of Agriculture and Natural Resources.
Federal capital territory Office.
complex block A,area 11
P.M.B.135 Garki Abuja.Fct

Dear Friend


It is with trust and confidence that i write to make this urgent business proposal to you. I was assigned by two of my colleague to seek for a foreign partner who will assist us in providing a convenient foreign account in any designated bank abroad for the transfer of Fifty two million seven hundred and fifty thousand dollars only pending on our arrival in your country for utilization and disbursement with the owner of the account.

This amount results from a deliberate inflation of the value of a contract awarded by our ministry, the Federal Ministry of Agriculture (F.M.A)to an expatriate company.the contract has been executed and payment made to the original contractor, remaining the over-invoiced amount of Fifty two million seven hundred and fifty thousand dollars only, which we want to transfer the funds out the country in our favour for disbursement among ourselves. The transfer of this money can only be possible with the help of a foreigner who will be presented as the beneficiary of the fund.

As government officials, we are not allowed to operate foreign accounts, and this is the reason why we decided to contact you. We have agreed that if you/your company can act as the beneficiary of this fund (Fifty two million seven hundred and fifty thousand dollars only)15% of the total sum will be for you for providing the account while 85% will be reserved for us.

We hereby solicit for your assistance in providing a convenient account number in a designated bank abroad where this fund would be transferred. We intend coming over there on the completion of this transfer to secure our own share of the money.

Please note that we have been careful and have made all arrangements towards the success and smooth transfer of the fund to your account before you. For security reasons and confidentiality of this transaction, we demand that you should not expose this proposal and the entire transaction to anybody.

We are putting so much trust in you with the hope that you would not betray us or sit on this money when it is finally transferred into your account. Be rest assured that this transaction is 100% risk free. If this proposal is acceptable to you,indicate your interest by sending a email to us including your bank name & address, account number,telephone number.

Note: our president Muhammadu Buhari collaborated with Ibrahim Magu as the new EFCC chairman, Economic Financial Crime Commission, Mr.Ibrahim Magu to stop the junior ranks officers from transferring funds out of the country. He sent different Cublication to many countries in the world as propaganda to discourage all government Officials from transferring funds into an overseas account to avoid and save guides the countries economy.

Apparently, so that other government officials will not benefits from these( oil windfalls venture) where he has been a culprit alone with his aides. More details about this transaction will be given to you as soon as we receive your positive respond.

Note that the particular nature of your company's business is irrelevant to this transaction. if this transaction interests you, your urgent response will be appreciated.

In addition, there are some faceless beings in my country that are making use of top government official names to swindle money from innocent citizens around the globe and that includes my name. You can confirm by searching the name of our Central Bank of Nigeria Governor in person of Godwin Emefiele; you will see that his name is part of the scam list meanwhile we are innocent officials completely unaware of the situation happening of which after utilizing their names and profile, they will have uploaded on the internet in order to ruin their reputation making the citizens believe that the officials are corrupt.

Yours faithfully,

Dr.Ken Obiorah
Private E-mail:drkenobiorah@gmail.com
Please SMS Me. +234-902-267-2074

Your Attention Please.. File No. B222

Federal Ministry of Agriculture and Natural Resources.
Federal capital territory Office.
complex block A,area 11
P.M.B.135 Garki Abuja.Fct

Dear Friend


It is with trust and confidence that i write to make this urgent business proposal to you. I was assigned by two of my colleague to seek for a foreign partner who will assist us in providing a convenient foreign account in any designated bank abroad for the transfer of Fifty two million seven hundred and fifty thousand dollars only pending on our arrival in your country for utilization and disbursement with the owner of the account.

This amount results from a deliberate inflation of the value of a contract awarded by our ministry, the Federal Ministry of Agriculture (F.M.A)to an expatriate company.the contract has been executed and payment made to the original contractor, remaining the over-invoiced amount of Fifty two million seven hundred and fifty thousand dollars only, which we want to transfer the funds out the country in our favour for disbursement among ourselves. The transfer of this money can only be possible with the help of a foreigner who will be presented as the beneficiary of the fund.

As government officials, we are not allowed to operate foreign accounts, and this is the reason why we decided to contact you. We have agreed that if you/your company can act as the beneficiary of this fund (Fifty two million seven hundred and fifty thousand dollars only)15% of the total sum will be for you for providing the account while 85% will be reserved for us.

We hereby solicit for your assistance in providing a convenient account number in a designated bank abroad where this fund would be transferred. We intend coming over there on the completion of this transfer to secure our own share of the money.

Please note that we have been careful and have made all arrangements towards the success and smooth transfer of the fund to your account before you. For security reasons and confidentiality of this transaction, we demand that you should not expose this proposal and the entire transaction to anybody.

We are putting so much trust in you with the hope that you would not betray us or sit on this money when it is finally transferred into your account. Be rest assured that this transaction is 100% risk free. If this proposal is acceptable to you,indicate your interest by sending a email to us including your bank name & address, account number,telephone number.

Note: our president Muhammadu Buhari collaborated with Ibrahim Magu as the new EFCC chairman, Economic Financial Crime Commission, Mr.Ibrahim Magu to stop the junior ranks officers from transferring funds out of the country. He sent different Cublication to many countries in the world as propaganda to discourage all government Officials from transferring funds into an overseas account to avoid and save guides the countries economy.

Apparently, so that other government officials will not benefits from these( oil windfalls venture) where he has been a culprit alone with his aides. More details about this transaction will be given to you as soon as we receive your positive respond.

Note that the particular nature of your company's business is irrelevant to this transaction. if this transaction interests you, your urgent response will be appreciated.

In addition, there are some faceless beings in my country that are making use of top government official names to swindle money from innocent citizens around the globe and that includes my name. You can confirm by searching the name of our Central Bank of Nigeria Governor in person of Godwin Emefiele; you will see that his name is part of the scam list meanwhile we are innocent officials completely unaware of the situation happening of which after utilizing their names and profile, they will have uploaded on the internet in order to ruin their reputation making the citizens believe that the officials are corrupt.

Yours faithfully,

Dr.Ken Obiorah
Private E-mail:drkenobiorah@gmail.com
Please SMS Me. +234-902-267-2074